Client Services
We are at your service.
Whether you are beginning your first commission, seeking guidance on proportioned sizing, or arranging an alteration — our client services team is available to assist. We aim to respond to all enquiries within one business day.
Common enquiries
Write to us at hello@maisonpetit.com. We will begin with a correspondence appointment — typically a short exchange of letters in which we come to understand your requirements, your stature, and your existing wardrobe. From there, we will guide you through cloth selection and the drafting process.
From confirmation of cloth and measurements to dispatch, commissions typically require six to eight weeks. We will keep you informed at each stage of the process.
The atelier receives clients by prior appointment only. Please write to us to arrange a visit. We are based in London.
Please review our Returns & Exchanges policy and then write to client services with your order number and a brief description. We will arrange collection and advise on the next steps.